# 🖨️ Scanbacks ### How to Receive and Download Scan Backs from Notaries {% embed url="" %} **Step 1: Receive Email Notification** [0:01](https://www.loom.com/share/167ca1f626f04dd5a916ae52c0bd24fe?t=1) * You will receive an email notification when the notary uploads scan backs. * The subject line will state: "Scan BACs uploaded for order" along with the file number and signer's name. * The email may come from either or directly from the signing service. \ **Step 2: Review Email Message** [0:10](https://www.loom.com/share/167ca1f626f04dd5a916ae52c0bd24fe?t=10) * The email message will inform you that the scan backs are ready for review and download. * Look for a large green button labeled "Click Here to View Order". \ **Step 3: Access the Order Page** [0:19](https://www.loom.com/share/167ca1f626f04dd5a916ae52c0bd24fe?t=19) generated-image-at-00:00:19 * Click the green button to be taken directly to the documentation. * You will land on the Documents page for that specific order within Notary Every Day. \ **Step 4: Locate Scan Backs Section** [0:39](https://www.loom.com/share/167ca1f626f04dd5a916ae52c0bd24fe?t=39) generated-image-at-00:00:39 * On the order page, find the Documents section where you uploaded the original documents. * Look for the Scan Backs section. \ **Step 5: Check Scan Backs Status** [1:05](https://www.loom.com/share/167ca1f626f04dd5a916ae52c0bd24fe?t=65) generated-image-at-00:01:05 * Scan backs will be marked as either Incomplete or Complete based on the notary's status. * To download, click the Download button next to each uploaded file. \ **Step 6: View Scan Backs from Dashboard** [1:17](https://www.loom.com/share/167ca1f626f04dd5a916ae52c0bd24fe?t=77) generated-image-at-00:01:36 * Alternatively, check the scan backs status from your dashboard. * Look for the red or green Scan Back icon: * Green check mark indicates Complete. * Red X indicates Incomplete. \ **Step 7: Get Support if Needed** [1:36](https://www.loom.com/share/167ca1f626f04dd5a916ae52c0bd24fe?t=96) generated-image-at-00:01:52 * If you have questions or need immediate assistance, contact the support team at or call directly. \ **Step 8: Conclusion** [1:52](https://www.loom.com/share/167ca1f626f04dd5a916ae52c0bd24fe?t=112) * You now know how to receive, review, and download scan backs efficiently. #### Link to Loom --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.notaryeveryday.com/title-and-escrow/order-status-updates/scanbacks.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.