🖨️ Scanbacks

Explore how scanned documents are handled and reflected in your order updates.

How to Receive and Download Scan Backs from Notaries

Step 1: Receive Email Notification 0:01

• You will receive an email notification when the notary uploads scan backs.

• The subject line will state: "Scan BACs uploaded for order" along with the file number and signer's name.

• The email may come from either [email protected] or directly from the signing service.

Step 2: Review Email Message 0:10

• The email message will inform you that the scan backs are ready for review and download.

• Look for a large green button labeled "Click Here to View Order".

Step 3: Access the Order Page 0:19

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• Click the green button to be taken directly to the documentation.

• You will land on the Documents page for that specific order within Notary Every Day.

Step 4: Locate Scan Backs Section 0:39

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• On the order page, find the Documents section where you uploaded the original documents.

• Look for the Scan Backs section.

Step 5: Check Scan Backs Status 1:05

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• Scan backs will be marked as either Incomplete or Complete based on the notary's status.

• To download, click the Download button next to each uploaded file.

Step 6: View Scan Backs from Dashboard 1:17

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• Alternatively, check the scan backs status from your dashboard.

• Look for the red or green Scan Back icon:

  • Green check mark indicates Complete.

  • Red X indicates Incomplete.

Step 7: Get Support if Needed 1:36

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• If you have questions or need immediate assistance, contact the support team at [email protected] or call directly.

Step 8: Conclusion 1:52

• You now know how to receive, review, and download scan backs efficiently.

Link to Loom

https://www.loom.com/share/167ca1f626f04dd5a916ae52c0bd24fe