🖨️ Scanbacks
Explore how scanned documents are handled and reflected in your order updates.
How to Receive and Download Scan Backs from Notaries
Step 1: Receive Email Notification 0:01
You will receive an email notification when the notary uploads scan backs.
The subject line will state: "Scan BACs uploaded for order" along with the file number and signer's name.
The email may come from either [email protected] or directly from the signing service.
Step 2: Review Email Message 0:10
The email message will inform you that the scan backs are ready for review and download.
Look for a large green button labeled "Click Here to View Order".
Step 3: Access the Order Page 0:19
Click the green button to be taken directly to the documentation.
You will land on the Documents page for that specific order within Notary Every Day.
Step 4: Locate Scan Backs Section 0:39
On the order page, find the Documents section where you uploaded the original documents.
Look for the Scan Backs section.
Step 5: Check Scan Backs Status 1:05
Scan backs will be marked as either Incomplete or Complete based on the notary's status.
To download, click the Download button next to each uploaded file.
Step 6: View Scan Backs from Dashboard 1:17
Alternatively, check the scan backs status from your dashboard.
Look for the red or green Scan Back icon:
Green check mark indicates Complete.
Red X indicates Incomplete.
Step 7: Get Support if Needed 1:36
If you have questions or need immediate assistance, contact the support team at [email protected] or call directly.
Step 8: Conclusion 1:52
You now know how to receive, review, and download scan backs efficiently.
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