🖨️ Scanbacks
Explore how scanned documents are handled and reflected in your order updates.
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Explore how scanned documents are handled and reflected in your order updates.
Last updated
Was this helpful?
Step 1: Receive Email Notification
You will receive an email notification when the notary uploads scan backs.
The subject line will state: "Scan BACs uploaded for order" along with the file number and signer's name.
The email may come from either signings@notaryeveryday.com or directly from the signing service.
The email message will inform you that the scan backs are ready for review and download.
Look for a large green button labeled "Click Here to View Order".
Click the green button to be taken directly to the documentation.
You will land on the Documents page for that specific order within Notary Every Day.
On the order page, find the Documents section where you uploaded the original documents.
Look for the Scan Backs section.
Scan backs will be marked as either Incomplete or Complete based on the notary's status.
To download, click the Download button next to each uploaded file.
Alternatively, check the scan backs status from your dashboard.
Look for the red or green Scan Back icon:
Green check mark indicates Complete.
Red X indicates Incomplete.
If you have questions or need immediate assistance, contact the support team at support@notaryeveryday.com or call directly.
You now know how to receive, review, and download scan backs efficiently.
Step 2: Review Email Message
Step 3: Access the Order Page
Step 4: Locate Scan Backs Section
Step 5: Check Scan Backs Status
Step 6: View Scan Backs from Dashboard
Step 7: Get Support if Needed
Step 8: Conclusion
