Explore how scanned documents are handled and reflected in your order updates.
Step 1: Receive Email Notification 0:01
You will receive an email notification when the notary uploads scan backs.
The subject line will state: "Scan BACs uploaded for order" along with the file number and signer's name.
The email may come from either [email protected] or directly from the signing service.
Step 2: Review Email Message
The email message will inform you that the scan backs are ready for review and download.
Look for a large green button labeled "Click Here to View Order".
Step 3: Access the Order Page
Click the green button to be taken directly to the documentation.
You will land on the Documents page for that specific order within Notary Every Day.
Step 4: Locate Scan Backs Section
On the order page, find the Documents section where you uploaded the original documents.
Look for the Scan Backs section.
Step 5: Check Scan Backs Status
Scan backs will be marked as either Incomplete or Complete based on the notary's status.
To download, click the Download button next to each uploaded file.
Step 6: View Scan Backs from Dashboard
Alternatively, check the scan backs status from your dashboard.
Look for the red or green Scan Back icon:
Green check mark indicates Complete.
Red X indicates Incomplete.
Step 7: Get Support if Needed
If you have questions or need immediate assistance, contact the support team at [email protected] or call directly.
Step 8: Conclusion
You now know how to receive, review, and download scan backs efficiently.
